Privacy Policy
1. Privacy and protection of personal information
Hoju Korean Shop takes reasonable steps to protect personal information handled in connection with the marketplace in accordance with applicable Australian privacy laws.
2. Information we may collect
We may collect or hold information including a person’s name, email address, telephone number, delivery address, seller and business details, ABN, order and transaction information, access information and service activity when providing membership, selling, ordering, payment, delivery, refund, support and dispute services.
Payment information processed directly by a payment service provider may be handled under that provider’s systems and privacy practices.
3. How personal information may be used
Personal information may be used to verify users and sellers, process orders and payments, facilitate delivery and seller settlements, provide customer support, manage refunds and disputes, prevent fraud and misuse, maintain security, comply with legal obligations and improve the service.
4. Seller contact information and disputes
A seller’s personal telephone number and direct email address are not ordinarily disclosed to buyers during normal marketplace transactions.
Where a genuine transaction dispute arises, the seller’s registered email address may be disclosed to the buyer to the extent reasonably necessary to resolve the matter.
A registered telephone number may be disclosed on a limited basis where a serious or prolonged dispute reasonably requires direct contact.
5. Disclosure and service providers
Information may be provided to or processed by payment providers, delivery providers, hosting and IT service providers, professional advisers or lawfully authorised authorities where reasonably necessary to operate the service or comply with law.
6. Retention and security
Personal information and transaction records may be retained for as long as reasonably required for service delivery, accounting, taxation, dispute resolution, fraud prevention and legal obligations.
Reasonable technical and organisational safeguards are used to reduce the risk of unauthorised access, alteration, disclosure or loss.
7. Access and correction
Subject to applicable law, individuals may request access to or correction of their personal information.
Identity verification or other legally required procedures may apply.
8. Privacy enquiries and complaints
Privacy enquiries or complaints may be submitted through the official contact methods provided by Hoju Korean Shop.
We will review the matter and seek to respond within a reasonable period.
9. Overseas storage or processing
Some cloud, hosting or technology providers used to operate the marketplace may store or process information outside Australia.
Where applicable, we consider relevant legal requirements and safeguards provided by those service providers.
10. Cookies and technical information
Cookies or similar technologies may be used for site operation, login sessions, security, usage analytics and improvement of the user experience.
Users may limit some cookies through browser settings, although some functions may not operate correctly as a result.
11. Changes to this Privacy Policy
This Privacy Policy may be updated when laws, services or operational practices change.
Material changes may be notified through the website.